Return procedure on digital download products
We will be able to cancel and refund your digital order just as long as the key remains locked.
The key can be found in the confirmation email along with all the necessary information.
Please see the image below to see how a locked key appears:
Bear in mind that you have a period of 14 days to withdraw your order, as long as the key remains locked.
To request a cancellation, you must contact our Customer Support Team.