I can’t connect to the store with my credentials.

In the process of simplifying and improving your experience through our websites and services, we have integrated the Square Enix Store into our Members login system.

Starting September 20 at 4 am PDT, access to the Square Enix Store will only be possible with your Square Enix Members Account. 

Don’t worry, you can recover your purchase history and Members Points by logging into the Square Enix Store with your Members Account and following the instructions below!

To recover your purchase history and Members Points, please do the following:

  1. Log in with your Square Enix Members credentials to the Square Enix Store.
  2. A modal will pop up asking you if you wish to recover you purchase history.
  3. Click Yes.
  4. If requested, enter your old Square Enix Store credentials to confirm migration.

 

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