Return to Store
SQUARE ENIX US STORE SUPPORT
CANCELLATIONS AND RETURNS
My order hasn't arrived yet. What should I do?
How will the delivery of my product be handled? By whom?
What happens if I can’t be at the address I provided at the time of delivery?
When will I receive my product?
Who manages my delivery?
Where can I be delivered?
How to check my order status?
How to delete or change your Store Account
How to change billing/shipping address
Return procedure on digital download products
Return procedure on physical products
Where is my Digital Download key?
How do I download my product?
My game is not downloading, what should I do?
How many times can I download my product, and on how many computers?
I have received an “Order awaiting confirmation” email. When will I receive my product?
What is a Steam Activation Key?
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