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  1. SQUARE ENIX US STORE SUPPORT
  2. ORDER QUESTIONS

ORDER QUESTIONS


Shipping>

Change order details>

Order verification>

Order status>

Cancellations and returns>

Pre-order>

Digital download>



  • My order hasn't arrived yet. What should I do?
  • When will I receive my product?
  • What happens if I can’t be at the address I provided at the time of delivery?
  • How will the delivery of my product be handled? By whom?
  • Who manages my delivery?
  • How to delete or change your Store Account
  • How to change billing/shipping address
  • Verify your order
  • Confirmation Email
  • SMS Confirmation
  • How to check my order status?
  • Return procedure on digital download products
  • Return procedure on physical products
  • Pre-order
  • Where is my Digital Download key?
  • How do I download my product?
  • My game is not downloading, what should I do?
  • How many times can I download my product, and on how many computers?
  • I have received an “Order awaiting confirmation” email. When will I receive my product?
  • What is a Steam Activation Key?
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