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Sergio D.

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Activity overview

Latest activity by Sergio D.
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    Sergio D. created an article,

    My order hasn't arrived yet. What should I do?

    First, you will need to check the status of your order. You can do this by entering your store account under 'Your Orders'. See screenshot below. You will then need to check the status of your ord...

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    Sergio D. created an article,

    How to check my order status?

    First, you will need to log in and go to your "Account section":   Some details will be visible in this page. For example, you will see in the following image that there is an order that...

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    Sergio D. created an article,

    How to delete or change your Store Account

    Delete Store AccountTo delete your store account, please contact our Support Team by clicking below on 'submit a request.' Make sure to provide us with the correct email address you would like to d...

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    Sergio D. created an article,

    How to change billing/shipping address

    To change your current shipping or billing address, please log into your account, select the tab 'Addresses' and click on the EDIT button below the address you want to change.The change on the ship...

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    Sergio D. created an article,

    Return procedure on digital download products

    We will be able to cancel and refund your digital order just as long as the key remains locked. The key can be found in the confirmation email along with all the necessary information. Please see ...

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    Sergio D. created an article,

    Return procedure on physical products

    I want to cancel my order before it arrives If your order has already shipped and you have received the tracking number, our best advice would be to refuse the package upon delivery. This way it wi...

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    Sergio D. created an article,

    Where is my Digital Download key?

    Once you have completed your order, we will send you a confirmation email with all the information including access to your invoice and your download details with instructions on how to activate an...

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    Sergio D. created an article,

    Verify your order

    Welcome to our guide to verifying your purchase! We hope that with our help, you will be able to verify your purchase in a timely manner.  Please bear in mind that this is a one time request and yo...

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    Sergio D. created an article,

    How to earn and use reward points

    The ways in which you can earn points as part of this Program will be set forth on the Site, and may include, but not be limited to, making purchases, signing up for the Site’s newsletter, and shar...

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    Sergio D. created an article,

    Where to go if I have product related questions

    For any questions related to product information, you must contact our Central Customer Support Team through the following link: http://support.na.square-enix.com/   You can search by title in the ...