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  1. SQUARE ENIX US STORE SUPPORT
  2. THE STORE AND ORDERING
  3. ORDERING FROM SQUARE ENIX

ORDERING FROM SQUARE ENIX

Help with potential store ordering issues.
  • Can my console or computer support the game I wish to purchase?
  • What is a pre-order?
  • What is the difference between a pre-order and a pre-purchase?
  • The product I wish to buy is out of stock, can I still place an order?
  • I have been placed a waiting list, what will happen now?
  • How do know if I have successfully placed my order?
  • I haven’t received a confirmation e-mail. What should I do?
  • Where can I find my Order Number?
  • The page keeps telling me my order is pending. What should I do?
  • After my purchase, I have been notified my purchased requires additional verifications. What does this mean? How long will it take?
  • I changed my mind. I would like to cancel my order. How do I proceed?
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