SELF HELP CENTER
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Self Help Center
HOT TOPIC: KINGDOM HEARTS III
All you need to know about your Kingdom Hearts III pre-order here!
How can I change my payment method?
How do I cancel my pre-order?
How do I modify my shipping/billing address?
When will my order ship?
NEW STORE LOGIN
Are you having trouble signing in? We might have the answer here
SQUARE ENIX LOGIN SYSTEM
When will this happen?
I can’t connect to the store with my credentials.
What is a Square Enix Members Account?
Where can I create a Square Enix Members Account?
How do I recover my purchase history and my Members Points?
I didn’t import my purchase history and Members Points on first connection, can I recover them now?
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STORE DESCRIPTION AND ORDERING
Help me with order issues including preorders and store offers
DESCRIPTION OF THE SQUARE ENIX STORE OFFER
Which kind of products can I find on this store?
What advantages do I have for purchasing games on this store?
Does this store have exclusive offers?
ORDERING FROM SQUARE ENIX
Can my console or computer support the game I wish to purchase?
What is a pre-order?
What is the difference between a pre-order and a pre-purchase?
The product I wish to buy is out of stock, can I still place an order?
I have been placed a waiting list, what will happen now?
How do know if I have successfully placed my order?
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VERIFICATION AND SECURITY
My order is still pending and needs further verification
Verify your order
Your Store Account
DELETING MY ACCOUNT
How can I delete my account?
Do you keep my information?
Does my purchasing history get lost if I delete my account?
Square Enix Members Rewards Program
Can I change my information later?
Can I delete my information later?
Can I share my account details?
My shipping address is not the same as my billing address. How can I change that?
Who can sign up?
Do I need to provide personal information to sign up?
I am having a problem signing up, what can I do?
Can I sign up with my Facebook account?
When signing up with my Facebook account, will store.na.square-enix.com access my wall and make posts on my behalf?
Do I need to have a customer account to purchase Square Enix products?
What advantages do I get for subscribing?
How can I reset my password?
Can I share my account with someone else/another user?
I had an account on the previous Square Enix Store. Why can’t I login with it?
If my old account is not available anymore, how do I get access to my order history?
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More information about this product
PRODUCT RELATED QUESTIONS
Where to go if I have product related questions
Check here to manage your order history
My order hasn't arrived yet. What should I do?
How will the delivery of my product be handled? By whom?
What happens if I can’t be at the address I provided at the time of delivery?
When will I receive my product?
Who manages my delivery?
Where can I be delivered?
How to check my order status?
How to delete or change your Store Account
How to change billing/shipping address
CANCELLATIONS AND RETURNS
Return procedure on digital download products
Return procedure on physical products
Where is my Digital Download key?
How do I download my product?
My game is not downloading, what should I do?
How many times can I download my product, and on how many computers?
I have received an “Order awaiting confirmation” email. When will I receive my product?
What is a Steam Activation Key?
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Other store related topics
How to earn and use reward points
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